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About Me

Welcome. I'm Hayley, and I am the founder of Open Couch Counselling. I am a fully qualified integrative counsellor working to bring affordable counselling support, with fees tailored to the individual circumstances of my clients as I believe that access to high quality, professional counselling support should be open to all. I offer face to face therapy based out of counselling rooms in the centre of Chippenham, Wiltshire as well as hosting an online counselling platform for those who may be further afield or unable to travel.

​Open Couch is a professional, confidential counselling service working with young people and adults, and is open to anyone in need. At Open Couch you are at the heart of everything I do. As a member of the British Association of Counselling and Psychotherapy I work within a specific set of ethical guidelines for good practice so you can be assured that your safety and best interests are at the forefront of our work together.


Here at Open Couch I work with you to access the real you - that authentic self which can often get 'left behind' as other things take priority; for some people this can be a quick process and for others it can take a lot longer. Whatever your needs, and wherever you're starting from, counselling can be a source of comfort, support and safety to enable you to decide who you are, what you want and where you want to be.

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What you can expect

Support That Makes a Difference

Deciding to try counselling can feel like a daunting decision, with lots of uncertainty attached. Questions like, 'is it right for me?,' 'am I the right sort of person to have counselling?' or 'will I be judged?' are all very common. At Open Couch everyone is welcome to come and give counselling a try, and although I can't say for definite that it will be helpful for you what I can say is you can expect:


  • To always be met with openness and compassion 

  • Weekly 60 minute sessions, in person or via video calling, for as long as you need them

  • To work with a skilled and empathetic counsellor who can hold space for you

  • A safe space to explore and unload whatever may be on your mind.

Our initial Meeting

I believe that the most important part of any counselling work is the therapeutic relationship between the client and counsellor and therefore I offer a free initial 30 minute telephone consultation with no commitment. Here we can talk  about what you're looking to gain or achieve from counselling as well as giving you the opportunity to find out about how I work and ask any questions you might have. Here we will spend some time looking at your individual circumstances to agree a workable session fee for any ongoing work. Our working agreement will be reviewed at regular intervals to ensure it still meets your needs. 

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Individual Online Counselling Session

Counselling in your own space

I am currently offering appointments online and welcome all enquiries around this. A free 30 minute telephone introductory session with no obligation to book offers you a chance to decide if online counselling will meet your needs. 


Sessions are hosted via a secure video calling server which is free to download on PC, tablet or mobile devices. Sessions last 60 Minutes. It is advisable you are able to find a quiet space to make the most of your session. 



I believe that nobody should be excluded from accessing support due to employment status or financial hardship. I work with individual clients to agree a session fee that supports their therapeutic journey. Please contact me to discuss your particular needs and circumstances.  

Professional agency, business and EPA referrals are also welcomed at a flat fee of £50 per session. 


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Therapy Room  counselling session


Availability and location of our counselling room in Chippenham, Wiltshire available on request. Please note there is no client parking available on site but public parking is located within a 5 minute walk. Counselling rooms are upstairs and there is currently no lift access. Sessions last 50 minutes. 

The overall aim of counselling is to empower you to be able to make the choices that are right for you rather than being influenced by the world around you. It can help you gain understanding, explore and heal from current and past trauma, increase self-confidence and open a door to living life more fully.


Some of the problems that lead people to seek help include: 


Low self-esteem

Anxiety & Depression

Suicidal thoughts & crisis situations 


Anger/stress management

Eating disorders

Relationship issues

Sexual concerns


Sexual identity and gender 

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Payments & Cancellations

Payment can be made in cash or by card for therapy room based sessions.

Therapy Room Sessions:

For cancellations made with 24 hours notice or less there is a full fee cancellation charge. 

Online Sessions:

For cancellations made with 24 hours notice or less there is a full fee cancellation charge. Full session fee must be paid by electronic transfer no later than 24 hours after fulfilment of appointment. Non-payment will incur a cancellation charge.  

My full payment and cancellation policy is available to all clients at our first session. 

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Enquiries & Bookings 

For enquiries or to book an initial appointment please get in touch


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